Policies

Exchange & Returns Policy

Please read our exchange and returns policy carefully before raising a request.

Customers are required to record an unedited opening/unboxing video at the time of delivery.
This video is mandatory to process any claim related to a damaged, defective, or incorrect product. Requests without a valid unboxing video may not be accepted.

Returns & Exchange Policy (Domestic Orders)

1. Timeframe
Return and exchange requests must be raised within 7 days of receiving the order. After this window, we will not be able to accept a request.

2. Condition
Products must be returned unused, in their original condition, with all original packaging, tags, and protective wrapping intact. Items without original packaging will not be accepted.

3. Handcrafted Nature
Every House of Sissendi piece is handcrafted by artisans using traditional techniques such as Zardozi, Resham, and Dabka embroidery. Minor variations in embroidery, hand-painted detailing, brass work, or fabric texture are a natural mark of handmade craft and are not considered defects.

4. Fragile & Made-to-Order Items
Lamps, lampshades, framed wall art, and tableware are fragile and packed with care. Please inspect the outer packaging at the time of delivery and do not accept the parcel if it appears tampered with or damaged. Customised, personalised, or made-to-order pieces cannot be returned or exchanged unless found defective.

5. Non-Returnable / Non-Exchangeable Items
The following cannot be returned or exchanged:

  • Customised or personalised products
  • Gift cards
  • Gift boxes and gift wrap
  • Items purchased under Clearance/Sale, unless defective
  • Products from limited-edition or festive drops explicitly marked "final sale"

6. Purchase Location

  • Items purchased online can only be returned or exchanged through our online return process.
  • Items purchased at a pop-up, exhibition, or retail partner can be exchanged for store credit only.

7. Store Credit
Store credit issued against a return is valid for 1 year from the date of issue and cannot be encashed.

8. Self-Shipping
If pick-up service is unavailable at your location, you will need to self-ship the product to us. A credit note of up to ₹150 will be issued towards reverse shipping costs.

9. Shipping & COD Charges
Shipping and COD charges, where applicable, are non-refundable.

Exchange Policy

1. Timeframe
Exchange requests must be raised within 7 days of receiving the order.

2. One-Time Exchange
Each order is eligible for exchange only once. If you wish to return an already-exchanged item, only store credit will be issued.

3. Payment
Any difference in price must be paid at the time of raising the exchange request. Cash on Delivery is not available on exchange orders.

4. Delivery
The exchanged item will be delivered to the same address as the original order.

5. Terms

  • If exchanging for the same or a different piece of equal value, the replacement is provided at no extra cost.
  • If exchanging for a higher-value piece, the difference must be paid.
  • If exchanging for a lower-value piece, the difference will be issued as store credit.
  • Only one item can be selected per exchange request.

Refund Policy

1. Process
Refunds are initiated only after the returned product is picked up and passes our quality check.

2. Timeframe
Once approved, refunds are processed within 7–10 working days to the original mode of payment.

3. Sale Items
Products purchased during a sale or promotional offer are not eligible for refunds and can only be exchanged or issued as store credit, unless stated otherwise for that specific offer.

4. Damaged or Defective Products
Claims for damaged, defective, or incorrect products must be raised within 48 hours of delivery, along with the unboxing video and clear photographs. Once verified by our team, we will offer a replacement, store credit, or refund, as applicable.

5. Multiple Cancellations
Repeated cancellations from the same account may, at our discretion, be processed as store credit instead of a refund.

How to Raise a Request

  1. Write to us at hello@houseofsissendi.com with your Order ID, the product(s) you wish to return or exchange, and the reason.
  2. Attach your unboxing video and photographs of the product.
  3. Our team will review and respond within 24–48 hours with the next steps and pick-up details.

International Orders

  • We currently do not offer returns or exchanges for international orders.
  • Order cancellations are accepted only before the order has been shipped; once shipped, orders cannot be cancelled.
  • If you receive a defective or damaged product, write to us at hello@houseofsissendi.com within 48 hours with your Order ID and photographs. After investigation, we will offer either store credit or a refund; replacements are not shipped internationally.

Contact Us

For any queries regarding exchanges and returns, write to us at:
hello@houseofsissendi.com