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Frequently Asked
Everything we've been asked enough times to write down. If your question isn't here, write to
hello@houseofsissendi.com.
Orders & Shipping
How long does shipping take?
Most pieces ship in 3–5 business days from our Lucknow studio. Hand-embroidered cushions and made-to-order panels may take up to 14 days. Free shipping is included on every order above ₹3,500.
Do you ship internationally?
Yes. International shipping is supported to most countries via DHL or FedEx. Customs and import duties are the buyer's responsibility — we provide all required HSN codes on the shipping invoice.
Can I track my order?
Once dispatched, you receive a tracking link by email and on WhatsApp. Indian shipments use Shiprocket; international shipments use DHL or FedEx tracking.
Returns & Exchanges
What is your return policy?
Unused pieces in their original packaging may be returned within 7 days of delivery for a full refund. Pieces showing signs of use, wash, or installation cannot be returned. Made-to-order and bespoke commissions are non-returnable.
How do I initiate a return?
Email hello@houseofsissendi.com within 7 days of delivery with your order number and reason for return. We'll arrange pickup via our courier partner — there is no return fee on our side.
Gifting & Commissions
Can I add a gift message?
Yes — most pieces are gift-eligible. Tick "Make it a gift" on the product page and add your message; we'll include it on a hand-pressed card with the package. Gift wrapping is included free.
Do you do bespoke commissions?
For weddings, milestones, or signature interiors, we do limited bespoke work — custom embroidery, dimensions, or palettes. Reach out at gifting@houseofsissendi.com with your brief and timeline.
Do you offer corporate gifting?
We do, with tiered programmes from 10 to 500 pieces. See our Corporate Gifting page or write to us directly.
Care & Materials
How do I care for embroidered silk pieces?
Always dry-clean — never machine-wash or hand-wash. Store in muslin pouches between uses, away from direct sunlight. Avoid contact with water and oil.
How do I care for wooden tableware?
Wipe with a dry cloth after use. Avoid prolonged contact with water; do not put in dishwasher. A light coat of food-safe wood oil twice a year keeps the grain alive.
