Frequently Asked

Most pieces ship in 3–5 business days from our Lucknow studio. Hand-embroidered cushions and made-to-order panels may take up to 14 days. Free shipping is included on every order above ₹3,500.

Yes. International shipping is supported to most countries via DHL or FedEx. Customs and import duties are the buyer's responsibility — we provide all required HSN codes on the shipping invoice.

Once dispatched, you receive a tracking link by email and on WhatsApp. Indian shipments use Shiprocket; international shipments use DHL or FedEx tracking.

Unused pieces in their original packaging may be returned within 7 days of delivery for a full refund. Pieces showing signs of use, wash, or installation cannot be returned. Made-to-order and bespoke commissions are non-returnable.

Email hello@houseofsissendi.com within 7 days of delivery with your order number and reason for return. We'll arrange pickup via our courier partner — there is no return fee on our side.

Yes — most pieces are gift-eligible. Tick "Make it a gift" on the product page and add your message; we'll include it on a hand-pressed card with the package. Gift wrapping is included free.

For weddings, milestones, or signature interiors, we do limited bespoke work — custom embroidery, dimensions, or palettes. Reach out at gifting@houseofsissendi.com with your brief and timeline.

We do, with tiered programmes from 10 to 500 pieces. See our Corporate Gifting page or write to us directly.

Always dry-clean — never machine-wash or hand-wash. Store in muslin pouches between uses, away from direct sunlight. Avoid contact with water and oil.

Wipe with a dry cloth after use. Avoid prolonged contact with water; do not put in dishwasher. A light coat of food-safe wood oil twice a year keeps the grain alive.